CT Challenge Rides FAQs

When is the 2025 Ride?

The CT Challenge is a virtual ride during the month of July.

* Teams/families of four or more members may share funds by having their team captain contact us at info@ctchallenge.org by October 8th, one week prior to the fundraising deadline.

If a rider has not raised his/her minimum amount by October 15th, the balance of the minimum will automatically be charged to the credit card provided at registration.

Will I be charged for my fundraising minimum when I register?

No. You are charged only your registration fee when you register. You have until October 15th to raise your required fundraising minimum. After that date, any balance remaining will be automatically charged to the credit card that you provide at registration.

What is my personal fundraising page? How do I find it?

When you register for the ride, you automatically receive a personal fundraising page. You will see generic pictures and text appear. We encourage you to share your story–why you are riding and/or for whom–in your own words with your photos and/or videos. When you reach out to friends and family for donations, you direct them to your page by attaching a link to an email where they can make a donation. People who personalize their fundraising page typically raise 2x or more than people who do not. You access your page by clicking on “Login” in the top right of https://bike.ctchallenge.org and using the username and password you established during registration.

I’ve registered, but can’t figure out how to edit my profile.

To edit your profile (e.g., to change your username or password, email, phone #, etc.), sign on by clicking on “Login” in the top right corner of https://bike.ctchallenge.org. Enter the username and password you established when you registered. This will take you to your personal fundraising page. Next, click on the “Fundraising” tab on the left side of your screen. You can edit your profile through this link. If you have any problems, contact us at info@ctchallenge.org.

How do I change my personal information or my username and password?

You cannot change your username. You can change your password and update your personal information by logging on to your personal fundraising page. (Log in by clicking on “Login” in the top right corner of https://bike.ctchallenge.org.) Next, click “Profile” which you will see on the left side of your screen. Three links will appear beneath “Profile.” Click the desired action.

Returning Riders:

If you register for the CT Challenge Ride with the same email as in prior years, all your donor contacts and fundraising results will be available to you. If you have a new email address or need assistance retrieving donor history, please contact us at: info@ctchallenge.org

If I register to ride one distance, can I later change my mind and ride a different distance?

Yes. You can increase or decrease your ride distance at any time before the start of the ride on July 27th. Please email info@ctchallenge.org as soon as you can to change your registration to a different distance. The change will not be considered complete until you receive an email reply from CT Challenge.

How do I join a team?

At the beginning of the rider registration process, select from one of these options that appear on your screen:

• Join a Team
• Create a Team

We encourage all riders to join or create a team. Teams enjoy training and fundraising together, have more fun on the day of the ride and raise more money. A “Team” is four or more riders.

Can I form a team or join a team later, after I’ve registered to ride as an individual?

Yes. Contact the CT Challenge at info@ctchallenge.org.

How do I fundraise?

CT Challenge provides many great tools to help you reach and surpass your minimum fundraising commitment. When you register, you automatically receive your own fundraising webpage, which you can customize with pictures and your message about why you are riding. Riders who personalize their fundraising webpage raise significantly more than those who do not. Click here for our fundraising toolkit.

How can people make an online donation to my ride?

When you register, you automatically receive a personal fundraising web page on the CT Challenge website. You can give people a link directly to your personal page where they can read about your ride and make a secure donation with a credit card. People can also get to your personal fundraising page by visiting and clicking on Rider Search. You may also include links to your fundraising page through your Facebook page and other social media platforms you use.

Can I use CT Challenge marketing materials for my personal fundraising efforts?

Yes, you are able to use CT Challenge logos for your personal fundraising efforts. Please send any final designs that use CT Challenge assets to info@ctchallenge.org for approval before publication or production. Please click here to access the CT Challenge fundraising toolkit.

How do I find who donated to me in previous years?

If you would like a list of your donors from prior years and do not see a way to access this information in your fundraising dashboard, please contact info@ctchallenge.org and we will send it to you.

What do I do if a donor hands me a check?

Please mail the check to CT Challenge, P.O. Box 566, Southport, CT 06890. Please print, complete and include a Donor Form. If they did not give you a Donor Form, please include your name and team name (if applicable). If the donor made the check out to your name, you are able to sign the check over to CT Challenge prior to mailing it in by endorsing the check and writing “Pay to the order of CT Challenge” beneath your signature in the endorsement area on the back of the check.

Is CT Challenge a 501(c)(3)?

Yes, CT Challenge is a 501(c)(3). The Federal Tax ID is #20-2777748. Click here to download a pdf of our IRS Affirmation Letter

Does CT Challenge accept matching gift donations and if so, how do I apply?

Yes, CT Challenge accepts matching gifts. In order to apply for a matching gift, you will need to follow the process required by the individual company to which you are applying for the matching gift. Usually, you will be required to start the process using an online portal or paper forms that can be obtained from your HR or charitable giving office. Send completed matching gift forms to CT Challenge, PO Box 566, Southport, CT 06890 or email them to info@ctchallenge.org. To check whether or not your company participates in a matching gift program, click here.

What is a Matching Gift Donation?

Many companies will match donations made by their employees to qualifying organizations. After making your donation online or by check, you should mail or e-mail your company’s matching gift form to CT Challenge. We will take care of the rest. When the matching gift check arrives, the amount will be credited to the Rider you designated for your original donation. Matching gift programs are a simple way for donors to double the impact of their donation. You can view more information on the matching gifts page of our website under the “Donate” tab.

Who creates the team?

Each team selects a team captain who will create the team. The team can be created when the captain registers or at any later time on the captain’s personal web page. Team members should each register individually as a part of their team.

What are the routes?

There are no set routes for virtual riders, but you may refer to the courses we have used in the past. Please visit the Course Maps page for detailed route information. Any changes to the routes will be updated there.

What is the difference between registering as an individual, creating a team or joining a team?

Create a Team: If you want to be a team captain and haven’t already registered, you can register as a rider and sign up your team at the same time.

Join a Team: If you know the name of the team you want to join and haven’t already registered, you can sign up as a team member and register as a rider at the same time.

Join as an Individual: If you want to register as an individual rider, click here. If you decide later to form or join a team, you can easily do so by contacting us at info@ctchallenge.org

How do I create a Team?

If you want to be a team captain and haven’t already registered, you can register as a rider and sign up your team at the same time. If you have already registered as an individual rider and decide later to form a team, you can easily do so by contacting us at info@ctchallenge.org.

How many people do you need to form a team?

A team consists of four or more riders. Teams may share funds by having their team captain contact us at info@ctchallenge.org by October 8th. If a rider has not raised his/her minimum amount by October 15th, the balance of the minimum will automatically be charged to the credit card provided at registration.

Can I form a team later, after I’ve registered to ride as an individual?

Yes. Contact us at info@ctchallenge.org.

Can I change the name of my Team?

Yes, the Team Captain can change the name of your team by contacting CT Challenge at info@ctchallenge.org.

Who can I contact at the CT Challenge with more questions?

Please visit our contact form page here to get in touch with us.